Hey there! We’re Shoestepfr, and we’re not just another shoe store—we’re a small team of passionate folks who believe every step you take should feel amazing. Seriously, we’ve been there—wearing shoes that pinch or slip, and it’s the worst. That’s why we’re here to help.
Fun fact: Our founder, Alex, still replies to most customer emails personally. Why? Because back in 2018, a simple conversation with a customer led to our best-selling design. So yeah, your feedback? It’s kind of a big deal to us.
Got a question, suggestion, or just want to chat about sneakers? (We could talk for hours about cushioning tech.) Here’s how to reach us:
Prefer live chat? Look for the little shoe icon in the corner—that’s us! Though fair warning: Our customer service team might geek out if you ask about limited editions.
Remember that time we changed our return policy based on one customer’s email? Or when we added wide-width options because three of you asked? That’s the stuff that keeps us going.
So whether you’re thrilled with your purchase (yay!) or something didn’t quite fit (we’ll make it right), drop us a line. And if you’re ever in Missouri, swing by—we’ll have coffee and shoe stories waiting.
P.S. Not sure if we’re the right fit for your needs? Just ask. We’d rather point you to a competitor than see you in shoes that don’t make you happy. (But we’re pretty confident we’ve got what you’ll love.)
